With the spread of COVID-19 worldwide, a significant number of business players face the need to rearrange processes and adapt to the rapidly changing market situation. Commerce is quickly moving to online stores, which inevitably results in the transformation of logistics processes from retail to e-commerce. As leaders of logistics processes optimization in the Baltic market, we have prepared a solution for a quick and smooth transition to e-commerce with your existing warehouse infrastructure.

More detailed description of the solution

Dear customers, in the face of growing concerns about the spread of COVID-19 through Europe, we would like to inform you that your long-term partner „Equinox Europe“, JSC continues to work consistently to help you during this difficult time. We are closely following the guidelines of government and health authorities, therefore we would like to inform you that most of our specialists work remotely, but all your needs are carried out in a regular working mode.

We would like to ensure you that even through this challenging time our customer support service center continues working around the clock and is still available 24/7, response times to the problems occurred or your requests remain the same. We are doing our best to solve the problem remotely, you can reach our team by phone, e-mail, via Skype, Microsoft Teams or other possible communication means. If problem cannot be resolved remotely, we will send necessary spare parts to the site of your system and will properly instruct your personnel how to fix the problem step-by-step in order to ensure that the problem is eliminated. The terms of supply and production of spare parts remain unchanged, and we currently have sufficient amount of spare parts in stock.

For customers, who are currently experiencing a significant increase in orders to be processed, we are ready to remotely make necessary changes to warehouse management system, install additional modules or functionality that will allow you to rearrange your warehouse processes in the most efficient way and fully utilize all possibilities to speed up the processing of operations and to increase warehouse throughput. We will give priority to customers, who are currently supplying people with essential goods.

Please feel free to contact our team if you have any questions, comments or concerns.

We wish you to remain optimistic and, most importantly, healthy through this difficult time!

With kind regards,
Director of „Equinox Europe“, JSC
Rasa Beskajeviene

On 9^th of December, 2019, „Equinox Europe“ was granted the certificate, confirming that company‘s management system complies with the requirements of ISO/IEC 27001 (Information security) and ISO 9001 (Quality management) standards, conformity has been validated according to the certification procedure.

Modern business is based on the reliability of partners, and the effectively functioning management system is one of the key elements to ensure products and services of stable quality and to maintain customers‘ trust. Certified management system ensures consistency and certainty of ongoing processes, the systematic implementation of goals.

For this reason, „Equinox Europe“ set itself a task to implement an information security management system according to ISO/IEC 27001 standard, which was successfully achieved in 2019. Company has secured high quality and safe information management, implemented security measures in line with global best practices, risks related to information security are identified, analyzed and managed at once, as well as compliance with clients’ legal and other requirements is ensured.

Quality management system according to ISO 9001 standard has been implemented at „Equinox Europe“ since 1999, which is audited annually, and constantly is being reviewed and improved: in order to ensure high level of service, measures are taken to advance technological level of business processes, to improve qualification of specialists and communication between employees, also to ensure reduction of errors.

On the 23rd of September, 2019, Lithuanian post and Equinox Europe signed two agreements in order to automate the process of parcels distribution in the new main logistics center of Lithuanian post in Vilnius city. The automated solution includes two sorting machines: one for distributing small parcels up to 5 kg, the other for distributing larger parcels up to 30 kg.

We are excited about the new project and the opportunity to contribute to the expansion of innovation in Lithuanian post. Equinox automated equipment for distributing parcels will solve a major customer’s problem – currently all parcels are distributed manually, and this greatly affects time costs and the probability of errors. Equinox solutions will automate the process of parcels distribution – operations will become much simpler and faster, it means that the supply chain will be significantly shorter, therefore the addressee will receive the parcel much faster, also, the quality of customer service will improve, as well as, the working conditions of the personnel involved in the distribution process.

It is scheduled to complete the automation of parcels distribution by 2020 before Christmas peak.